If you purchase directly from HPE, support contracts are registered for your company and HPE account. You should be good at support, but remember that your colleagues create HPE accounts and assign them the support contract as well. If you`re buying from a reseller (it`s more common), they`ve included the service agreement/warranties you`ve purchased, but they`re probably not tied to your account or business yet. Obtain copies of the packaging list, invoice and/or receipt containing the material. The reseller often sends the buyer an email with the support credentials. If you can`t find your SAID, SAR, etc., ask your manager or accountant (regardless of the purchase) to search their emails. So, then. (record broken). Scan the billing or packing list with your purchase (or, ideally, the support agreement), then call HPE. You`ll probably ask yourself to email them a copy of your document. If you shop directly from HPE, support contracts are registered with your company and HPE account. You should be good, but remember that your employees create HPE accounts and also assign them the support contract.

If you buy from a reseller (this is more common), these contain the service contract/warranties you purchased, but they probably still have nothing to do with your account or business. Collect copies of the list of packages, invoices and/or coupons delivered with the equipment. The reseller often sends the buyer an email with the support credentials. If you can`t find your SAID, SAR, etc., ask your supervisor or accountant (who makes the purchase) to search their emails. So, then. (record broken). Call HP. For some products, you must have the right to access their downloads, knowledge, and tools. You`ll get this privilege in two ways: it`s just a reference ID under which HP recognizes you for all of your product sales, contracts, contracts, and support. ! ! My biggest problem with these servers is without exception getting the support we paid for, especially when the servers are a few years old and the original computer has moved. I understand that you need to prove your hardware replacement warranty, but downloading firmware updates and preventing security fixes is ridiculous. I don`t know what said is, where and how to get it.

If you`re using HP software, you need that reference and why they don`t contact your software distribution team, maybe they know something about it. I`m in trouble like you. Have you received any answers to your problem? I support many companies that use Hewlett Packard enterprise servers like ML360s, DL380s, StoreServ, and Blades. This permission applies to HPE patches. For more information to verify and understand what permissions are for your HPE Passport account, see My Patch Permissions. A unique identifier for any customer who has entered into a distribution and cleaning agreement with HP that covers product port under that reference. Scan the invoice or packing list showing your purchase (or ideally the support contract), then call HPE. You`ll probably ask yourself to email them a copy of your document.

Server, vSphere products, and support were purchased through a reseller in 2010/2011. We`re trying to both renew support (through another reseller) and make a support call to HP, but it seems like we can`t do that without a service contract ID. But does the seller have to give me the SAID? On our invoice for the first vendor, not the original invoice from the second/last vendor to HP, the price applies with 1 year Vmware software support. This will be similar to esx, xxxxxxxxxx xxxxxxxxxx xxxxxx 1yr SW We no longer have a registration for the SAID and the reseller we purchased from no longer exists. Be kind to your future staff and collaborators and let your contracts and guarantees be clarified as soon as possible before you need them. I have the problem like you. Do you have answers to your problem? I don`t know what it said, where and how I will get it. .